1. How can I be notified of the latest discounts and promotions?
2. How do I view the orders I’ve made?
Log in to your account, and click “My Orders” under My Account. A list of your item(s) will appear
3. How do I track my order status?
Log in to your account, and click “My Orders” under My Account. The “Order Status” will show your item(s)
4. When will I receive my order?
5. What are newsletters and why should I subscribe it?
6. Is it possible to change my address after an order is confirmed?
7. Is it safe to pay online?
For the best online shopping experience, we provide easy and secure payment methods such as:
8. I ordered multiple items, but I only receive 1, where are my other items?
9. Can deliveries be made during weekends and public holidays?
10. I need my products urgently. Can Shoppu help to speed up the delivery process?
11. How Do I Use My Store Credit?
Store credit can only be used upon checkout.
12. Is it possible to use my store credit for an existing order?
13. Is it possible to use my store credit for an existing order?
14. Is it possible to use different vouchers in the same order?
15. What happens if my voucher expires?
16. I have received an incorrect / faulty item. What should I do now?
But if you have encountered this issue, kindly submit an RMA Case to our Customer Service Agents:
The item(s) will undergo an evaluation process for it to be eligible for a refund / exchange